FAQ
- Question: Who generates the public and private keys?
Answer: You only need to construct the bearer token using the private key that TATA 1mg will share with you. You do not need to generate a private key yourself.
- Question: Should we call the Payment API if the order is designated as COD?
Answer: No, you do not need to call the Payment API for COD (Cash on Delivery) orders.
- Question: Can I cancel the order?
Answer: Yes, you can cancel the order before it moves to the packing stage.
- Question: Can I stop communication to the end user in API-based integration?
Answer: Yes, you can stop communication to the end user in API-based integration.
- Question: What are the statuses before packing?
Answer:
PLACED: Status Code 15
WAITING_FOR_RX: Status Code 100
DIGITIZATION_WAITING_QUEUE: Status Code 110
- Question: If the refund request webhook does not return a success response, how will TATA 1mg retry it? Will you send a new POST request for the refund amount with the same unique reference?
Answer: We will retry the refund request using our standard retry mechanism, sending the same order ID with a different unique ID.
- Question: What is the TAT (Turnaround Time) for the WAITING_FOR_RX status?
Answer: There is no specific TAT for this status unless the order is canceled by the customer.
- Question: What is the TAT for the VENDOR_STOCK_ALLOCATION_FAILURE status?
Answer: The maximum TAT for this status is 2 hours.
- Question: How often do cron jobs run in the production environment?
Answer: Cron jobs run every 15 minutes in the production environment.
- Question: Different type of order status
Answer :
| Status Code | Status Name |
|---|---|
| 20 | Vendor Stock Allocation Failure |
| 25 | To Be Delivered |
| 30 | Out for Delivery |
| 40 | Delivered |
| 45 | Deliver Again |
| 95 | Cancellation Initiated |
| 99 | Cancelled |
| 100 | Waiting For Rx |
| 110 | Waiting For Digitization |
| 120 | Vendor Stock Allocation |
| 130 | Packaging |
| 131 | Stock Arrangement |
| 132 | Vendor Packaging |
| 140 | Request for Return and Refund |
| 141 | Out for Return and Refund |
| 142 | Returned and Refunded |
| 160 | S1 Accepted And Validation |
| 170 | Waiting For Fraud Detection |
| 180 | Waiting for Online Payment - Occurs when in a COD |